Public Disclosure
New Zealand Mortgage Centre Ltd
NZBN: 9429030746732
Here is some general information about our business to help you decide if you want to seek our advice.
Licensing Information
New Zealand Mortgage Centre Ltd operates as an authorised body, under the licensed NZFSG Financial Advice Provider (FAP). FAP Name: NZ FINANCIAL SERVICES GROUP LIMITED, FSP number: 286965.
- Authorised Body Name: New Zealand Mortgage Centre Ltd
- FSP Number: 761491
- Licence Type: Authorised body under full licence
- Licence Conditions: There are no restrictions on the types of advice we may provide.
- Phone Number: 0800 555 661 ｜ 022 666 6635
- Email: flora.jin@mortgagecentre.co.nz
- Website: www.mortgagecentre.co.nz
We are a member of the NZ Financial Services Group (NZFSG, FSP286965), which supports us with regulatory compliance, training, and business support.
Overview of Our Business
New Zealand Mortgage Centre Ltd operates as an authorised body, under the licensed NZFSG Financial Advice Provider (FAP).
Our team of financial advisers is committed to delivering expert mortgage solutions tailored to each client’s needs. We work with New Zealand’s leading banks and non-bank lenders, ensuring access to competitive mortgage products.
We do not provide investment, KiwiSaver, or general financial planning advice.
Our Approved Product Providers:
We work with a wide range of banks and lenders, including:
| Main NZ Banks | Non-bank Lenders |
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Commission
On settlement of a loan, we usually receive commission from the applicable product provider. The commission is generally of an upfront nature but may also include a renewal or trail commission. We also receive a fixed rate roll over fee from some product providers if we assist in refixing your loan.
This commission is used to remunerate the financial adviser that provides the advice, and to pay the expenses associated with running our business including any rent, staff costs and IT resources. From this commission we also pay NZ Financial Services Group Limited for services they provide to us in connection with our authorisation under their licence from the Financial Markets Authority.
We take steps to ensure that the receipt of commissions does not influence the advice we give to you and that our advisers prioritise your interests by recommending the best product for your purpose regardless of the type and amount of commission we may receive.
We do this by:
- Ensuring our advisers follow an advice process that ensures they understand your needs and goals.
- Ensuring our advisers receive regular training on how to manage conflicts of interest.
- Providing you with a schedule showing commission amounts and types by product provider.
Fees and Expenses
Generally we don’t charge you any fee for the advice and transactional solutions that we provide to you. This is possible because, on settlement of a mortgage, we usually receive commission from the applicable product provider as described above. There are two exceptions to this general position which are explained below.
We may charge you a one-off fee in the following situations:
(a) No commission: Some providers may not pay a commission. In such cases, we may charge a fee.
(b) Clawback of commission: If you proceed with a loan implementation based on your adviser’s recommendation and then repay or refinance the loan within 28 months of it being advanced—resulting in a commission clawback—we may charge a fee for the time and effort spent securing and implementing the initial loan.
Conflicts of Interest
If a conflict of interest arises, we will promptly inform clients, lenders, or any other relevant parties.
To ensure that our financial advisers always prioritize the client’s interests above their own, we follow a structured advice process. Our personalised recommendations are based solely on the client’s goals and circumstances as communicated to us.
Our financial advisers undergo regular training, including conflict of interest management, and each adviser is subject to routine compliance reviews to ensure the integrity of their advice process. This approach ensures that our clients receive unbiased and professional financial guidance.
Referral
We may refer clients to other professional service providers when necessary. These may include, but are not limited to, insurance advisers/companies, real estate agents, and other relevant specialists. Our referrals are based on the client’s specific needs, ensuring they receive expert guidance in all aspects of their financial journey.
Please note that while we carefully select trusted professionals, clients are encouraged to conduct their own due diligence before proceeding with any services.
Complaints
If you have a complaint about our service you need to tell us about it. You can contact our internal complaints service by phoning us on : 0800 555 661 or emailing us at peter.guo@mortgagecentre.co.nz with the heading Complaint – (Your Name).
Please set out the nature of your complaint, and the resolution you are seeking. We will acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and notify our Licence Holder.
We may want to meet with you to better understand your issues. We will then investigate your complaint and provide a response to you within 7 working days of receiving your complaint. If we need more time to investigate your complaint, we’ll let you know.
If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you.
Details of this service are:
Financial Services Complaints Limited
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Our Duties
Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013.
These duties are:
- Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.
- Give priority to your interests.
- Exercise care, diligence, and skill